Free discreet shippingPlain box, neutral sender, tracked — every U.S. order.
30-day money backOpened or not. No explanation needed.
1-year warrantyAny defect — we replace the device free.
Shipping
- Free, discreet, U.S.-wide. Every order ships from a U.S. warehouse in a plain box with no product names, imagery or brand markings on the outside. The sender line is neutral.
- Speed. Orders are typically handed to the carrier within 1 business day and usually arrive within about 2 business days of shipping, depending on your location and the carrier. Your exact estimate appears at checkout.
- Tracking. You'll receive a private tracking link by email as soon as your order ships — so you always know when to expect the box.
- Billing privacy. Your card statement shows “MIAVELLE” and the amount — never a product name or category.
- Address problems. Caught a typo in your address? Email us as soon as possible — we can usually correct it before the parcel ships. If a package is lost in transit, we'll work with the carrier and make it right.
Returns
- 30-day money-back guarantee. If Bloom is not right for you, email us within 30 days of delivery and we refund you to your original payment method — opened or unopened. You do not have to explain why. We will send return instructions; for opened items we cover the return shipping and the device is destroyed rather than restocked.
- Why opened items are never resold: for hygiene and safety reasons an opened intimate product is destroyed once it comes back, never restocked. That is why the guarantee costs us the full item — and why we would rather you use it and decide honestly than keep something that does not suit you. and it also protects you: it means no product you receive from us has ever been opened by anyone else.
- Wrong, damaged or faulty on arrival: we replace it free of charge — no return shipping gymnastics required. Email a photo and your order number within 7 days of delivery.
1-Year Warranty
Every device is covered by a 1-year warranty against manufacturing defects (motors, charging, buttons, seams). If a covered fault develops, email [email protected] with your order number and a short description — we'll arrange a replacement. The warranty covers defects; it doesn't cover normal wear, accidental damage or submersion (the device is splash-proof, not submersible).
How to start a return or claim
Email [email protected] with your order number. We reply within 1 business day, and every email is as discreet as the box — no product names in subject lines.
Refunds are issued to the original payment method within 5–10 business days of us receiving and inspecting the return, depending on your bank.